New Zipping Process on Download

We’ve just released a small performance update, which changes the way zipping works when you Download. Now when selecting the All Files Zip option – we will zip up the files in the background and send you an email with a special link to download the zip file. This greatly enhances performance and means you no longer have to wait while BrandFM zips the files.

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How do I update my Email address?

posted by David Jan 15, 2013 in Users, How-to, Email, Set-up

If your email address changes for any reason, and you’re a registered BrandFM user, it’s su[er easy to update your user accounts email (and consequently the email address you login with). ... read more



Merry Christmas. Joyeux Noel. Feliz Navidad.

posted by David Dec 22, 2011 in Christmas 2011


It’s almost over, this year of 2011 and we’re looking forward to a break over Christmas, the opportunity to recharge, relax with our families and friends, Christmas crackers, yummy food, sunshine…and plenty of sleep. ... read more



Temporary New User Validation Error - FIXED

posted by David Aug 16, 2011 in Bugs, Users

Following our major deploy last week, we’ve been advised by some users that they received an error when attempting to validate by clicking the validate link in the new user Validation Email sent to all users when they sign-up. ... read more



Unscheduled Outage 11Feb11

posted by David Feb 14, 2011 in Outage

Last Friday 11th February (Thursday 10th in some time-zones) we experienced an unscheduled and unexpected outage on BrandFM.

The outage was caused when the e-see® BrandFM service became oversubscribed and we ran out of storage overhead on one of our servers that affected all logged in users. ... read more



Bug Fix Day 18Nov2010

posted by David Nov 18, 2010 in Bugs

We’ve just rolled out a couple of bug fixes, preparing for our work on the new mobile access. ... read more



Locked asset thumbnails now viewable prior to access being granted

posted by David Nov 02, 2010 in Browsing, Backorders, Access

You can now view the thumbnails inside a locked asset, even if you don’t yet have permission to download the file.

We’ve now made it possible to view these thumbnails with Lightbox view. Just click the thumbnail in the Search or Browe results page and a Lightbox will pop up where you can browse through the thumbnails for all the Asset’s files.

Previously this was not possible, meaning that some users were flying blind by not being able to see what was inside an asset before requesting access. ... read more



How do I change the status of a Locked asset to Public?

posted by David Sep 08, 2010 in How-to, Access

To make an existing asset Public you’ll need to edit each asset and change it’s status.

Here’s how: ... read more



Tip: Copyright notices

posted by David Jul 07, 2010 in How-to, Advice, Outage

When creating new assets you often want to add a copyright or usage notice in the description or release notes section.

No problem – but the proper place for this (particularly if it’s the same each time) is to add to your account-wide default copyright clause. ... read more



NZ: Top 10 trusted brands

posted by David Jul 02, 2010 in Brands, NZ

A Readers Digest poll ranks the most trusted brands in New Zealand.

They are as follows: ... read more



NZ: Only 3 food brands amongst most trusted

posted by David Jul 02, 2010 in Brands, NZ

Cadbury is dumped by consumers after palm oil debacle.

The latest ‘Most Trusted’ survey of New Zealand consumers by Reader’s Digest magazine shows last year’s top brand being dumped from its number one position to nowhere. It has been replaced at the top of the chart by Wattie’s, with two other food brands in the top five – chocolate maker, Whittaker’s and Tip Top Ice Cream. ... read more