BrandFM Blog

How do I update my Email address?

2013-01-15T00:43:38Z

If your email address changes for any reason, and you’re a registered BrandFM user, it’s super easy to update your user accounts email (and consequently the email address you login with).

Login to your BrandFM user account.
Click the MyDetails link to view your My Details page (http://brandfm.com/user)
Click the Edit link in the profile panel.
Change your Email address and click the Save button in the User Details Form.

You’re done. We recommend you test the new email by logging out and then Logging back in with your new email address.
Remember to Save you’re login details if your browser asks you to.

Call us if you have any problems.

Merry Christmas. Joyeux Noel. Feliz Navidad.

2011-12-22T02:17:24Z

It’s almost over, this year of 2011 and we’re looking forward to a break over Christmas, the opportunity to recharge, relax with our families and friends, Christmas crackers, yummy food, sunshine…and plenty of sleep.

We wish you all a fabulously Merry Christmas and Happy Holidays.

From the e-see®, TalkBrands, Logosauce™, BrandFM™ & MailMachine™ team.

Closed for Christmas Holiday

While our web sites never sleep. The people that run them need a break. The office will be closed over Christmas, we’re off on holiday.

Close: Thursday 22 December 2011
Open: Monday 9 January 2012

If you need support or urgent assistance during that period you can contact the helpdesk as usual, on 0800 300 373 or help@e-see.com.

Temporary New User Validation Error - FIXED

2011-08-16T04:28:15Z

Following our major deploy last week, we’ve been advised by some users that they received an error when attempting to validate by clicking the validate link in the new user Validation Email sent to all users when they sign-up.

This has now been discovered and fixed.

This does NOT impact existing users, only new users who signed-up between Midnight Thursday 11th August and 4pm Tues 16 August 2011 (all times NZST). We’ll be contacting all users affected.

Please accept our apologies for any inconvenience.

Unscheduled Outage 11Feb11

2011-02-14T03:28:22Z

Last Friday 11th February (Thursday 10th in some time-zones) we experienced an unscheduled and unexpected outage on BrandFM.

The outage was caused when the e-see® BrandFM service became oversubscribed and we ran out of storage overhead on one of our servers that affected all logged in users.

We sincerely and unreservedly apologize for the outage.

We have fixed the problem by upgrading our servers and adding additional storage capacity along with additional monitors that alert us when we’re getting close to capacity.

Once again our sincerest apologies. Please contact me if you have questions.

Regards
David Vaassen
Managing Director
E-see International Ltd

Bug Fix Day 18Nov2010

2010-11-18T05:56:10Z

We’ve just rolled out a couple of bug fixes, preparing for our work on the new mobile access.

1. Fixed a bug where a Manager creating a new folder at or above their current level of folder access displayed an error message. Managers can now successfully create a new folder at any level in the folder hierarchy.

2. Added better handling of users who clicked a link to an asset that has been archived. The user now see’s a message with the fact that the asset has been archived and the date on which it was archived and some suggestions for search.

3. Fixed an issue where an Access Request lists were giving an error when, one of the outstanding requests included an archived asset. Now handled correctly.

Thank you for your patience.

Locked asset thumbnails now viewable prior to access being granted

2010-11-02T01:30:25Z

You can now view the thumbnails inside a locked asset, even if you don’t yet have permission to download the file.

We’ve now made it possible to view these thumbnails with Light-box view. Just click the thumbnail in the Search or Browse results page and a Light-box will pop up where you can browse through the thumbnails for all the Asset’s files.

Previously this was not possible, meaning that some users were flying blind by not being able to see what was inside an asset before requesting access.

Search or browse to the assets you wish to access.
If locked – click on the thumbnail
The system will generate sample thumbnail images at 320px
You can navigate through the thumbnails with your left/right keyboard keys or with your mouse.
Once you know this is the asset you need – click the green [+] button to add the asset to your cart.
You can then Checkout and Backorder the asset from your Cart tab

How do I change the status of a Locked asset to Public?

2010-09-08T22:33:08Z

To make an existing asset Public you’ll need to edit each asset and change it’s status.

Here’s how:

Login (you need to be a ‘Manager’ of the folder the asset belongs to).
Display the Asset page you wish to update.
Click the Edit button in the “Status & Usage” panel.
Under Access/Visibility – select the “Public” radio button.
Click the “Save” button at the bottom of the page to save your changes.

Check that Access is now set to Public in the Status & Usage panel (i.e. there will be no padlock icon displayed).

Note: When an asset is public – anyone can find, view and download the files for that asset without having to login or identify themselves. You will not be able to identify who download a file in your download reports or history (unless they happen to be a registered user who has logged in).

Tip: Copyright notices

2010-07-07T22:54:40Z

When creating new assets you often want to add a copyright or usage notice in the description or release notes section.

No problem – but the proper place for this (particularly if it’s the same each time) is to add to your account-wide default copyright clause.

To do this

Login as account owner
Click on the “Account” link at the top of the page (next to login/logout)
Click the Edit Details link in the Account Details panel.
Scroll down to the Default Copyright/Licence/Usage Details field.
Enter your text you want for your default copyright statement. This will appear for all new assets you create but will not change existing assets (you can however reset each asset individually to use your default). Note to write the copyright symbol you must right it in valid html code (i.e. ©).
Save your changes.

Now when you create a a new asset the default copyright will be applied.

This is a better solution to adding the copy to each asset on creation and will mean consistent copyright statements throughout your library.

NZ: Top 10 trusted brands

2010-07-02T06:47:46Z

A Readers Digest poll ranks the most trusted brands in New Zealand.

They are as follows (with the previous years rank in brackets)

1. Wattie’s (9)

2. Toyota (4)

3. Sony (3)

4. Tip Top (2)

5. Whittaker’s (na)

6. Panadol (5)

7. Fisher & Paykel (7)

8. Panasonic (9)

9. Colgate (8)

10. New Zealand Post (13)

The 2010 Reader’s Digest Trust Survey was commissioned to independent research firm The Digital Edge, who surveyed a representative sample of 500 New Zealand adults aged over 18 years old on their trust of 133 brands across 15 categories.

NZ: Only 3 food brands amongst most trusted

2010-07-02T06:29:56Z

Cadbury is dumped by consumers after palm oil debacle.

The latest ‘Most Trusted’ survey of New Zealand consumers by Reader’s Digest magazine shows last year’s top brand being dumped from its number one position to nowhere. It has been replaced at the top of the chart by Wattie’s, with two other food brands in the top five – chocolate maker, Whittaker’s and Tip Top Ice Cream.

With only three brands in the top 10, food producers are missing in action in a sector of the retail trade that demands trust – food. Japanese-based car and electronic brands Toyota and Sony filled out the top three spots, while the top retailer was not one of the national supermarket chains, but New Zealand Post.

There were few notable performances in the grocery sector, other than Gillette, which was the most trusted beauty and cosmetics brand, and Panadol, which came in top of the health and wellbeing sector.

The demise of Cadbury comes in the wake of its changing processes to include palm oil in its chocolate recipe, while reducing cocoa content. The arrival of Whittaker’s in the top echelon compounds the dumping of Cadbury, and could be the beginning of a long period of market dominance by a local chocolate producer.

From an article by Keith Stewart of Foodnews