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How do I login for the first time?
If you haven't already done so, you'll need to sign-up for a free user account. User Accounts let you see more files, request access to locked files, create watch-lists, setup notifications, download and save files for later download. User Accounts are always free.
Once you've signed up you'll receive an email confirmation (to the email address you used at sign-up). Click the validation link in the email to login for the first time.
How do I login?
Click the Login button at the top of the page and enter your email address and password. Remember that passwords are case sensitive.
How can I automatically login?
When you login click the "Remember me on this computer" checkbox, then login as usual. Now if you close the browser or browser window without logging out, BrandFM will remember you're logged in next time you visit the site.
How do I find what I want?
Just type what you're looking or in the Search box and click the Go button. The first 10 results of your search will display. You can sort the results with the Sort dropdown box at the top of the results and you can view the next 10 results by clicking the page navigation at the top or bottom of the results page.
You can also use Browse through companies, brands, folders, tags and more.
How do I use advanced search to narrow my search results?
You can use Advanced Search to narrow your search, either select a "for" in the dropdown list or you can use joiner like AND, OR and NOT to narrow the search. See the Advanced Search page for more help.
How can I sort my search results?
Once you've searched for something you can re-order (sort) the search results using the "sort by"" drop down at the top of the search results. By default results are sorted by relevance to your search. But you can resort by Name, Folder, Latest (latest at top) and Type.
How do I use the Asset, Brands, Folders, Companies menu on the left?
When you search for something the results will display in the page and also in the left hand menu. In the left hand menu you'll see the count of the number of Assets, Brands, Folders and Companies found. You can click on a left menu item to display the relevant results.
Note: Sometime a search will produce no assets and a message "Sorry, no assets found" may appear. However check the left hand menu because you may have found a brand, folder or company.
How do I display the details of an asset?
Search results will show a thumbnail and some basic data about the asset. To view more details, files and thumbnails for an asset just click on the thumbnail image or the asset name.
Note: You can also click on other links in the search result such as the Owner, Brand, Folder or Tags - but these will take you to new search or browse results NOT to the asset detail page.
How do I select files for download?
To select a file and add it to the cart just click the green [+] button next to the asset or file you want.Clicking the [+] button next to each asset row in the search results will add all files in that asset to the cart. You can also seelect all files for all asset in the search result bl clicking the [+ ALL] button at the top of the search results.
To select individual files view the asset detail page and select individual files. You can also select all files that belong to the asset you are viewing by selecting the [+ ALL] button that appears next to the asset name, on the asset detail page.
How do I deselect files?
Click the red [-] or [- ALL] buttons do deselect a file or files and remove it from the cart.
How can I see what brands are available?
If browsing at www.brandfm.com: Click the Browse button in the main menu.
If browsing at a company microsite (i.e. company.brandfm.com): Click the Browse button in the main menu and then the Brands link in the left hand menu.You can dig deeper by selecting a Brand.
How can I see what assets each brand has?
Once you located the brand click the Brand name or avatar to see all the asset related to that brand or click Brand name while viewing an asset.
How can I see what assets each company has?
If browsing at www.brandfm.com: Click the Browse button in the main menu and then the Companies link on the left hand menu. This will display a list of the organizations (accounts) on the system. Select the company you want by clicking the company name or company avatar. This will display the companies folders, a count of assets and the first 10 assets found (sorted by name). You can dig deeper by selecting a folder or an asset or a link next to an asset.
If browsing at a company microsite (i.e. company.brandfm.com): Click the Browse button in the main menu. This will display a list of folders. You can dig deeper by selecting a folder.
How can I find assets by Browsing?
It's usually better to search if you're looking for specific assets. However you can browse to them as well, you just need to know where the owner put them and it's take a little longer.
You can browse by compamy, brand, folder or tag. Just click Browse and then the appropriate link in the left hand menu. Then drill down by clicking on a folder, tag, asset or asset link to find what you want.
How can I view just my own brands/folders/assets?
If you've got your own upload account you can view and edit your folders by clicking Browse in the main menu and then the My Brands, My Folders or My Assets link in the left hand menu.
How can I see what's new?
You can see what's new three ways.
- Click Browse and then Most Recent in the left hand menu.
- Make any browse or search and then change the sort order to Latest.
- Open the RSS feed from the home page in your favourite RSS/News reader.
How can I find brands,assets and files from another company?
If browsing at a company microsite (i.e. company.brandfm.com): You will only find data from that company. However if you know that another brand or company is on BrandFM system then you will need to visit either that company's microsite or the global multi-tenant www.brandfm.com site where you can search or browse across multiple companies.
If browsing at www.brandfm.com: The you can Browse companies or brands or just Search across as many customers as are using e-see to manage their brand files and media.
How do I create a new asset and upload files to it?
If you have an Upload Account or have upload rights to an account, you can create new asset and upload files to it.
Click the Upload button on the main menu and follow the wizard to first upload your files and then create an asset from the uploaded files. You can skip the upload files step and upload the files later if you wish. This lets you create an asset with a unique asset id before you have to upload the files.
You can also create a new asset from the My Assets page. Just click Browse and the My Assets, then Create New Asset link.
How do I upload many files at once?
Just select Upload and select muliple files from your computer. You'll need Flash 9 installed and we'll prompt you to install or upgrade your flash plugin if it's not installed. If you can't or don't wish to install Flash 9 then you can use the basic upload form but this will allow you to upload only one file at a time.
How do I create assets without uploading?
Click Upload and then the [Skip this step and upload files later] button.
How do I upload files first and create assets later?
When you upload files thay are stored temporarily in your Upload Folder for up to 7 days. So you can upload your files and leave them in your upload folder for later. Once uploaded just navigate away from the upload folder or leave the site. When you come back just Click the Upload button to view your Upload Folder. Your previously uploaded files will be there waiting for you to process them.
How do I set-up folders?
You need to have folders setup to put your assets in. To setup folders you can Browse to My Folders and then click the Add New Folder link. You can also add a new folder from Step 2 in the Upload wizard.
How do I change the details on an asset?
Locate the asset you wis to change, display the asset detail page by clicking on the asset name or thumbnail and then click the Edit buuton for the section (e.g. details) you wish to edit.
How do I transfer files from one asset into another
- Find and display the asset you wish to transfer from.
- Click the trash-can icon at the top right of each file thumbnail image. Note this does not delete the file but instead pushes it back to your Upload Folder. NOTE: Clicking the Trash Can in the Upload Folder WILL delete the files.
- Do that for each file you want to transfer.
- Find and display the asset you wish to transfer to.
- Click the [ Add Files to this Asset ] button (at the bottom right of the thumnail panel), then select the transferring files from your Upload Folder and then click the "Save to ...." button. The files will then be added to the new asset.
How do I invite users to download my files?
Click the [Users] tab in the main menu, click the Send an Invitation link in the right hand side menu and follow the 4 Step wizard. You must be logged in and have management rights for at least one folder in order to send an invitation.
- The folders that you have management rights for will appear in Step 1 of the wizard. You can expand folders to expose sub-folder or assets withn a folder. Select a folder or asset(s) that you wish to share and then proceed to step 2.
- Search for existing users to add them to your invite list OR enter an email address to invite someone new, if they can't be found. Build up your invite list and then proceed to Step 3.
- Select the Permissions that you want to grant to all the invitee's and an end date for those permissions, then proceed to Step 4.
- Then type a personal message and Save to view and check your inviye details.
- Lastly- once you're happy with the invite click the [Send Invitation] button to send the invite.
Are there other ways to deliver my files?
Yes certainly, you can set visibility your assets to "Public" or "UnLocked".
- If Public any member of the public can download the file without having to sign-up or request access.
- If UnLocked, any registerd user can download the file by providing a reason or purpose at download time.
- If an asset is is set to Locked or Private then the user needs you specific permission to access files.
You can also use eCourier™ to deliver files directly to anyone with an email address. With eCourier™ the recipient can just click a link in an email to download the files you are sending. They do not have to be a registered user or need to sign-up.
Who can send invites?
Managers or Account Owners can invite users to access folders and/or assets. All users (sign-up users) can use eCourier™ to share files that they have access to (provided they comply with any copyright or other IP restrictions).
How do I setup another manager?
You can setup another user (e.g. staff member) to manage folders and all the assets in them. From the Users tab, send an invitation(as above), select the folder(s) that you want the user to have management rights for and proceed through the wizard, selecting the Manage option in step 3.
Managers can set-up other managers but only of sub-folders and you can have as many managers per folder as you like. Note: Managers will be able to create new assets, share folders and assets, manage access requests and more. However Managers can not create top level folders under an account. Only Account Owners may create top level folders (and manage account settings).
How do I download files?
First find the files you want, with Search or Browse and then add them to your cart by clicking the [+] button. You will see the [Empty Cart] button change to the [Download] button once you've added something to the cart. Click the [Download] button to view the cart contents. Click the right hand [Download] button to download the files. You will have to enter your reason for download.
How do I know what files to download?
You should know what sort of file you need for the task at hand. This will more often than not depend on the software your using or your level of expertise in a particular file format.
In general many of the files available are for graphic design workflows and professional level applications. However there is usually also a JPG, PDF or other widely used standard file format. We also always generate an RGB JPG image which is available to download as well as the source file uploaded by the publisher.
If you're not sure select every file format and the 640px JPG's as well. You should find there is something you can use.
How do I unzip downloaded files?
All files are downloaded as a compressed Zip file to save download time and to keep the folder hierachy and naming conventions in place.
To unzip a zip file on most systems just double click the zip file. Alternatively right click and then select uncompress or unzip or unarchive the file to the location you wish to.
If you don't have unzipping software installed, you will need to install some. There are plenty of free unzipping applications available. Just Google unzipping application or software", download and install.
How do I send files with eCourier?
- Start by selecting the files you want to send.
- Once you've selected all the files you need, click the Download/Cart button in main menu. This will display the cart contents.
- Next click the eCourier button - this will display the eCourier page.
- Select whether to send Source files, JPG's or both. (the JPG's are the large thumbnails created by the system when files were uploaded).
- Now enter the email address of the recipient (you can send to many by adding emails separated by commas).
- Enter a message that will accompany the email.
- Finally click submit to send the files.
Note: eCourier works by sending an email with an embedded link back to the files you want to send (there is no attachment sent!). The recipient then just needs to click the link in order to download the files. This solves the problems often experienced with large file attachments in emails.
Several reports are available to account owners. If you're an account owner click the Account link in the login menu at the very top of the screen. You can then run reports for your account, including Download Report, Asset Report. These reports can viewed on screen, downloaded as a .csv file or printed. You can also display a Full Summary report which is available on screen only.
Click the My Details link in the login menu at the very top of the screen to view your My Details page. Here you can edit your personal details (including your password), change your notification settings and review "My Stuff" (including your saved carts, watched items, downloaded items and your permissions).
If you're an account owner click the Account link in the login menu at the very top of the screen. Here you will be able to edit account-wide settings, such as, account title and contact details, your plan, mandatory tags, your look and feel settings and generate a web button for your site.
Visit the blog to get all thes latest news, updates and tips about BrandFM.